Senior IT Business Analyst

Feros Care | Posted 19-10-2020

Coolangatta QLD (General IT)

Job expired

  • Do what you love whilst helping people live BOLD lives!
  • Full time, fixed term 12 month contract
  • Located in our our beach front office, Coolangatta, QLD

The primary responsibility of this Senior Business Analyst is to support the delivery of business improvement initiatives through the capture and documentation of requirements, analysis / prioritisation, optimisation and implementation of business processes and supporting system changes.

This role will also assist in establishing and maintaining the Business Analyst framework used at Feros Care and assist in coaching the IT Business Analysts to ensure they are following the framework.

What’s involved?

  • Assist in establishing and maintaining the Business Analyst framework used at Feros Care
  • Provide assistance and coaching to IT Business Analysts to ensure they are following the established Business Analyst framework
  • Perform options analysis across multiple solution options for benefits, implementation cost / financial cost to feed into a business case
  • Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, issues and opportunities and translate these into actionable prioritised work tasks
  • Collaborate with the Development Team, Product Manager, Project Manager and Application Support personnel to ensure solutions are implemented in a timely and complete manner
  • Liaise with the Project Leadership Team to ensure an understanding of the scope of the integrated projects
  • Conduct business process mapping, flow charting and prioritisation workshops with multiple business stakeholders
  • Lead requirements workshops to elicit and document the business requirements and own the business requirements once finalised on behalf of the project team
  • Actively seeks out business stakeholders to ensure impacted teams are identified and impacts documented / understood
  • Support with test script development
  • Support with acceptance testing and issue management
  • Develop end-user training guides in conjunction with subject matter experts (leveraging process flows)
  • Support the project team during the Go Live process and Post Go-Live issue management

The boxes you have to tick:

  • Exceptional skills in modelling software including the MS Office suite and Visio
  • Proven expertise and success working on CRM implementations from inception through to implementation in a fast-moving (and changing) environment
  • Understanding of IT Testing principles and process
  • Experience in broad stakeholder management and large-scale organisational change efforts, as well as knowledge of change management principles, methodologies and tools
  • Ability to use appropriate methods and a flexible interpersonal style to motivate and build relationships across local and virtual teams
  • Demonstrated ability to effectively present to senior executives, facilitating/obtaining buy-in for desired objectives
  • Exceptional analytical and problem-solving skills

Qualifications, Certificates and Registrations:

  • Certification/accreditation in formal modelling techniques such as BPMN2.0
  • A relevant tertiary qualification in a Computer Science or Business Analysis related discipline

For bonus points:

  • Previous experience working within the aged and/or community care industry
  • Working knowledge of customer-led design
  • Working knowledge of design thinking concepts

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Nic Gulliver on 07 5669 0559 (option 3), quoting Ref No. 921868.