JOB DETAILS

Position Job Title: Collection Specialist
Function: Finance
Location: Belgium - Braine-l'Alleud (preferred) or Gent
Line Manager’s Job Title: BG Collection Manager
Advertising Legal Entity: Amcor Group GmbH, Zuerich/Switzerland
Work contract Legal Entity: Contract will be issued in line with the local legal requirements and legal entity of the hiring country
Contract Type: Temporary - Minimum 1 year (maternity and parental leave cover)

JOB PURPOSE

Cash collection of customer debts on time. The collection specialist has the following main responsibilities:

• Perform daily follow-ups of late payments
• Elaborate improvements to make more customers pay on time
• Identify potential problems in the payment profile of customers and dealing with those in a pro-active way
  

The main objectives for this role are to increase cash flow, to decrease risks on late payments and bad debt write offs together with reducing DSO (Days Sales Outstanding) and overdue level (

JOB DIMENSIONS & SCOPE

Collection management of circa 450 allocated accounts, based on language skills.

PRINCIPAL ACCOUNTABILITIES

Contribute to cash flow improvement by driving DSO (Days Sales Outstanding) & Overdue down with the following key activities:

Data Maintenance

• Update and maintain FSCM and CDN databases together with accurate administrative follow-up of:
• Customer accounts
• Claims and disputes (CDN)
• Agreements
• Contact data
  

Reporting

• Report on key reasons for non-payment and escalate issues to Collection Manager and Credit Managers
• Report on payment term discrepancies
• Report on top 20 customers per site
  

Follow-up with key stakeholders

• Follow-up on disputed invoices and collect data to understand root causes and support rectification
• Follow-up on claims/disputes with customers, sales & quality departments to reduce payment delays
• Follow-up on urgent actions regarding blocked accounts
  

Daily customer contacts

• Active contact with customers regarding outstanding amounts and/or overdues – minimum 15/day
• Active collaboration with credit specialists, sales & customer service and finance team
• Distribute statements & dunning letters according to defined Collection Strategy
  

Customer intelligence

• Elaborate customer intelligence (external and internal customers)
• Perform pre-due calling (to detect and initiate resolution of administrative issues before the due date) E.g. incorrect invoicing details etc.
• Anticipate/detect and report ‘early warning signals’ E.g. payment problems or modifications in payment behaviour
  

MAJOR CHALLENGES & COMPLEXITIES

Work flexibly with several internal & external stakeholders across the organisation & within different geographical locations as follows:

• Sales departments (incl. Sales Representatives and Key Account Managers)
• Finance teams (incl. BG Credit Director, BG Collection Manager, BU Credit Managers etc.)
• Commercial teams
• Allocated customer Portfolio
  

QUALIFICATIONS/REQUIREMENTS

Formal qualifications and experience

• Strong affinity with and experience of Collection and customer facing activities (e.g. Collection Specialist or Customer Service working experience)
• Working experience with SAP & FSCM (Preferred)
• Good knowledge of Microsoft Office tools
• Basic knowledge of accounting, good numerical understanding
• Fluent in English and French
• Arabic is considered a strong asset and any other language a plus
  

Specific skills and abilities

• Outstanding persuasion and negotiation skills
• Taking initiative
• Stress resistant
• Very strong ability to work in a team
• Detailed oriented
• Work independently and in a structured way
• Ability to communicate and receive best practice ideas
  

Amcor Leadership Framework

The 3 Leadership competencies which will apply to all AFEMEA employees:

• Driving for Results
• Customer Focus
• Influencing Others
  

The Leadership competencies which will apply to Finance function:

• Organisational Awareness
• Process Management
• Business Acumen